FAQ

FAQ /Help Center

If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your zzunique account

2. Go to My Orders

3. Click on ‘Return’ against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your zzunique account.

 

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

I see the 'Cancel' button but I can't click on it. Why?

1. The item has been delivered already

OR

2. The item is non-refundable

Is it necessary to have an account to shop on zzunique

Yes, it’s necessary to log into your zzunique account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalised shopping experience including recommendations and quicker check-out.

What Happens if No One is Home? Can You Deliver on Weekends?

Our couriers deliver from 9am to 5pm, Everyday of the week.

If you aren’t home, a calling card will be left with instructions on how you can pick up your order.

You may leave a written ‘Authority To Leave’ for the driver, granting permission for the goods to be left without a signature if no one is home to receive the delivery. Please bear in mind however, that providing an Authority To Leave will waive any delivery protection and you would need to follow up directly with the courier for assistance if anything were to happen to the unattended package

My Order Has Been Shipped - How Long Does Delivery Take?

Overall delivery times vary depending on the product you have ordered and your delivery address.

You can refer to the product listing or your order confirmation email for information about expected dispatch times.

After your order leaves the warehouse, deliveries typically occur within 2-4 working days

Please note: Delays may occur during holiday and peak periods or extreme weather conditions.

You can also login to your account here to view the latest tracking updates on any of your orders

Can I Schedule a Time / Day for Delivery?

Our carriers deliver is every day of the week. It is not possible to schedule an exact time or day for delivery when you place your order.
For some items however, you will receive an email from our courier when the item leaves the warehouse that lets you manage your deliveries and make last-minute changes.

How Should I to Contact if I Have Any Queries?

Please contact our Support lines on the Contact Page

X